JCRM Technologies
Cab Booking Software — Feature Specification
A complete ride-hailing platform for customers, drivers and admins — booking, tracking, payments, ratings, AI matching, surge pricing, and secure reporting across web & mobile.
Highlights
Driver verification, dynamic pricing, UPI & wallet payments, and multi-tier reporting.
Platform
Customer & Driver native apps, Admin web dashboard, secure APIs for partners.
Feature list
Core Modules
Complete end-to-end ride management platform — from user onboarding to dynamic pricing, driver routing and reconciliations.
1. User Management
- • Customer registration & login (email, phone, social)
- • Profile & payment methods, ride history, saved places
- • Role-based access: Admin, Driver, Customer
2. Ride Booking & Scheduling
- • Instant booking or schedule for later
- • Multiple ride types: Economy, Premium, Pool, XL
- • Pickup & drop-off selection, fare estimation
3. Driver Management
- • Driver registration, KYC & profile verification
- • Automatic or manual ride assignment
- • Shift scheduling, availability & performance tracking
4. Ride Tracking
- • Real-time GPS tracking of cabs (customer & admin)
- • Route optimization & ETA calculations
- • Map integrations (Google Maps, Mapbox)
5. Payments & Billing
- • Multiple payment options (cards, UPI, wallets, cash)
- • Automatic fare calculation, receipts & invoicing
- • Promo codes, discounts & gateway integrations
6. Ratings & Feedback
- • Customer ratings & reviews for drivers
- • Driver ratings & feedback for passengers
- • Moderation tools & dispute resolution
7. Admin Dashboard
- • Manage users, rides, payments & drivers
- • Monitor ride stats & revenue analytics
- • Generate daily/weekly/monthly reports; handle complaints
8. Notifications
- • Push notifications for booking confirmations & updates
- • Email/SMS alerts for bookings, cancellations & promos
- • Real-time alerts for drivers on new rides
9. AI & Automation Features
- • Dynamic/Surge pricing based on demand & supply
- • AI ride matching to assign nearest available driver
- • Predictive analytics for demand forecasting & fleet optimization
- • Fraud detection for fake accounts & multiple bookings
10. Security & Compliance
- • Role-based access control & least privilege
- • Data encryption & secure payment processing
- • Compliance with local transport regulations
- • Audit logs for all ride transactions
11. Mobile & Web Access
- • Customer app for booking, tracking & receipts
- • Driver app for managing rides, navigation & earnings
- • Admin web dashboard for monitoring & reporting
- • Push notifications & real-time updates across apps
Visuals
Gallery
Booking flow, Driver profile, Live map, Earnings & Admin reports.
User Flow
Booking Lifecycle (Customer)
1) Customer searches & books
Pickup, destination, ride type selection and fare estimate.
2) Driver match & assignment
AI selects nearest driver; driver accepts or system auto-assigns backup.
3) Tracking & in-ride
Live ETA, route, trip timer and safety features (share ETA, SOS).
4) Payment & rating
Auto-charge or pay cash; receipt emailed. Rating & feedback post-ride.
Driver onboarding: KYC, vehicle documentation, background checks, training for app usage and dispute handling.
What to verify
- • Driver identity, vehicle papers & insurance
- • Payment instrument verification & fraud checks
- • Location permission & GPS health monitoring