JCRM Technologies
Chatbot — Feature Specification
An intelligent conversational platform — multi-channel chat, NLU/NLP, knowledge base integration, automation and analytics for customer support, e-commerce and operational workflows.
Core Strength
Robust intent & entity recognition, context management and knowledge-driven answers for natural human-like conversations.
Deployment
Flexible deployment: cloud, on-premise or hybrid; connectors for WhatsApp, Messenger, web chat, mobile apps and APIs.
Features
Core Modules
A full-stack conversational AI platform covering user interaction, core NLP, KB integrations, automation and reporting for business use-cases.
1. User Interaction
- • Multi-channel support: Website, Mobile App, Messaging Platforms (WhatsApp, Messenger, Telegram)
- • Natural language understanding for human-like conversations
- • Multi-language support and locale-aware responses
- • Personalized responses based on user profile and history
2. NLP & AI Features
- • Intent Recognition → Understand what the user wants
- • Entity Extraction → Identify key information from user input
- • Sentiment Analysis → Detect user mood and adjust responses
- • Context Management → Maintain conversation flow and history
- • Dialogue Management → Handle multi-turn conversations and fallback strategies
3. Knowledge Base Integration
- • Integrate FAQs, documents and guides for automatic responses
- • Dynamic content updates from backend databases and CMS
- • Smart search in knowledge base using semantic NLP
4. Machine Learning & Automation
- • Continuous learning from past conversations and feedback
- • Predictive suggestions & proactive messaging for users
- • Automated task execution (booking, ordering, ticket creation)
- • AI-based response ranking for accuracy and relevance
5. Multi-Purpose Functionality
- • Customer support & helpdesk automation with ticket handoff
- • E-commerce assistance (product search, order tracking, upsell)
- • Appointment scheduling & reminders
- • Feedback collection, surveys and NPS workflows
6. Analytics & Reporting
- • Track conversation metrics (volume, completion, response time)
- • Sentiment & intent distribution reports
- • Identify user trends and improve responses
- • Export reports (PDF, CSV) for management and audits
7. Integration & APIs
- • Connect with CRM, ERP, e-commerce or other enterprise tools
- • Webhook/API support for external system actions
- • Payment gateway integration for transactional bots
8. Security & Compliance
- • Role-based access for admin and managers
- • Secure data storage and encryption
- • GDPR/HIPAA/ industry compliance
- • Audit logs for conversations
9. Admin Dashboard
- • Monitor chatbot performance and conversations
- • Update intents, entities, and knowledge base
- • Real-time alerts for failed or flagged conversations
- • Multi-bot management for different use cases
10. Mobile & Web Access
- • Web interface for monitoring & analytics
- • Mobile app for on-the-go management
- • Push notifications for high-priority conversations
- • AI/ML Automation Highlights
- • Auto-learning from conversation history
- • NLP-driven responses for human-like interaction
- • Predictive suggestions & auto-resolution for common queries
- • Intelligent escalation to human agent if needed
Visuals
Gallery
Conversation UI, Intent Dashboard, Knowledge Search and Exportable Analytics.
Bot Onboarding
Setup, Train & Operate
1) Configure Channels & Connectors
Connect WhatsApp, Messenger, Web chat and mobile SDKs; configure webhooks and authentication.
2) Create Intents & Entities
Define core intents, entities and sample utterances; set up slot filling and validation rules.
3) Integrate Knowledge & Backends
Attach FAQs, product catalogs, CRM lookups and dynamic DB queries for live answers.
4) Monitor, Learn & Improve
Use analytics and feedback to retrain models, create automated rules and reduce fallbacks.
Operational Tools
Agent handoff, conversation tagging, canned responses, and admin dashboards for training and quality checks.
Support & SLA
24/7 monitoring, support tiers, incident handling and performance SLAs for enterprise customers.