JCRM Technologies

E-Commerce — Feature Specification

Full-featured e-commerce platform for marketplaces & stores — user management, product & inventory control, checkout & payments, order orchestration, shipping, analytics and mobile/web apps.

Core Strength
Modular marketplace with vendor management, AI recommendations & robust checkout flow.
Deployment
Cloud-ready, secure (PCI/DATA), with mobile apps and extensible APIs.
Features

Comprehensive Modules

Detailed feature list extracted from the provided screenshots. No content removed — just formatted for the page.

1. User Management
  • Customer registration & login (email, social media)
  • Profile management (address, contact info, preferences)
  • Guest checkout option
  • Role-based access (Admin, Vendor, Customer)
2. Product Management
  • Add, edit, delete products
  • Categorize products (by type, brand, price, etc.)
  • Product variants (size, color, model)
  • Product images, videos, and rich descriptions
  • Stock & inventory management
3. Search & Navigation
  • Advanced search with filters
  • Product sorting (price, popularity, rating)
  • AI-powered product recommendations
  • Recently viewed & trending products
4. Shopping Cart & Wishlist
  • Add/remove items to cart
  • Save items to wishlist
  • Quantity management
  • Cart persistence across devices
5. Checkout & Payment
  • Multiple payment options (card, UPI, wallets, COD)
  • Integration with payment gateways (Stripe, Razorpay, PayPal)
  • Apply discount codes & coupons
  • Secure checkout with SSL and PCI compliance
6. Order Management
  • Track order status (pending, shipped, delivered, returned)
  • Order history & invoices
  • Automated notifications for order updates
  • Return & refund management
7. Shipping & Logistics
  • Address management
  • Multiple shipping methods & pricing
  • Real-time shipment tracking
  • Integration with logistics/courier APIs
8. Customer Engagement
  • Reviews & ratings for products
  • Loyalty programs & reward points
  • Personalized offers & recommendations
  • Email/SMS push notifications
9. Admin Dashboard
  • Manage products, categories, users, vendors
  • Monitor sales, revenue, and profit analytics
  • Reports on inventory, orders, and customer behavior
  • Role-based access & permissions management
10. Vendor / Store Management (Optional Multi-Vendor)
  • Vendor registration & profile management
  • Product upload & inventory management
  • Sales and commission tracking
  • Vendor dashboards & analytics
11. AI & Automation Features
  • AI-powered product recommendations
  • Chatbots for customer support
  • Predictive inventory management (stock alerts)
  • Price optimization using AI
  • Personalized marketing & promotions
12. Security & Compliance
  • Secure login & data encryption
  • Fraud detection & prevention
  • Compliance with local tax & e-commerce regulations
13. Mobile & Web Features
  • Mobile-friendly responsive web design
  • Mobile app for Android & iOS
  • Push notifications & alerts for offers/orders
  • Offline caching & smooth performance
Visuals

Gallery

Catalog, Product Page, Order Dashboard, Vendor & Settlement screens (placeholders).

Catalog Product Orders
Operational Flow

Typical Order Lifecycle

1) Discovery & Add to Cart
Customer finds products via search/category, adds to cart or wishlist.
2) Checkout & Payment
Checkout with selected payment method, apply coupons, and confirm order.
3) Order Processing
Order routed to vendor/warehouse, inventory reserved, invoice generated.
4) Shipping & Delivery
Shipment arranged with courier; tracking and ETAs shared with customer.
5) Post-Delivery
Returns/refunds processed, ratings & loyalty points awarded, settlements completed.
Key Integrations
Payment gateways, SMS/Push providers, courier APIs, analytics & ERP/Accounting sync.
Target Users
Consumers, merchants, marketplace operators, logistics partners and enterprise buyers.
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