JCRM Technologies

Food Delivery — Feature Specification

A modern, end-to-end Food Delivery Platform for marketplaces and restaurants — restaurant & menu management, orders, rider tracking, payments, promotions, kitchen operations and analytics across web & mobile.

Core Strength
Unified marketplace connecting customers, restaurants & riders with real-time order orchestration.
Deployment
Cloud-native with scalable microservices, role-based access & regional compliance.
Features

Comprehensive Modules

The Food Delivery Platform includes operational, marketplace and customer-facing modules designed to speed up delivery, increase conversion and simplify restaurant operations.

1. Restaurant & Menu Management
  • • Restaurant onboarding, menu creation, categories & modifiers
  • • Menu versioning, images, availability windows & prep times
  • • Cuisine tags, delivery zones and commission settings
  • • Menu analytics (popularity, sell-through, margin)
2. Order Management
  • • Real-time order intake, kitchen tickets and prep tracking
  • • Order routing: auto-assign to kitchen or partner restaurant
  • • Order edits, cancellations, refunds & correction workflows
3. Checkout & Payments
  • • Multiple payment methods: cards, wallets, UPI, COD
  • • Secure payment gateway integrations & refunds
  • • Promo application, taxes, tips and split payments
  • • Settlement to restaurants & payout scheduling
4. Rider & Fleet Management
  • • Rider onboarding, documents, availability & shift planning
  • • Real-time GPS tracking, route optimization & ETA
  • • Performance metrics, incentives & fraud prevention
5. Delivery Orchestration
  • • Smart dispatch (nearest rider, priority, batching)
  • • Multi-stop routing & live re-routing for delays
  • • Delivery SLA monitoring & escalation
6. Promotions & Loyalty
  • • Coupons, discounts, time-based offers & targeted promos
  • • Loyalty points, tiers, rewards and retention campaigns
  • • A/B testing and ROI reporting for campaigns
7. Kitchen & Inventory Management
  • • Ingredient-level inventory, recipe costing & alerts
  • • Prep stations, ticket flow and order batching
  • • Low-stock alerts and purchase/order integration
8. Customer Experience & Support
  • • In-app chat, live support, FAQs & automated refunds
  • • Ratings & reviews for restaurants and riders
  • • Customer profiles, order history & saved preferences
9. Analytics & Reporting
  • • Sales, GMV, commissions and restaurant performance reports
  • • Delivery KPIs: ETA, completion rate, cancellations
  • • Customer cohorts, lifetime value and campaign attribution
10. Marketplace & Partner Management
  • • Contract terms, commissions, SLAs & onboarding tools
  • • Partner dashboards, payouts and dispute management
  • • Promotions co-funded with partners and reporting
11. AI & Automation (Optional)
  • • ETA prediction & dynamic ETAs using traffic data
  • • Demand forecasting for dynamic staffing & inventory
  • • Smart routing and next-best-offer personalization
12. Security & Compliance
  • • Secure data handling (PCI-DSS for payments)
  • • Role-based access controls and audit logs
  • • Regional tax & regulatory compliance features
13. Mobile & Web Access
  • • Customer app: ordering, tracking, wallets & ratings
  • • Merchant app: orders, tickets, menu & settlement
  • • Rider app: live navigation, pickups, OTP delivery confirmation
  • • Admin dashboards & secure APIs for integrations
Visuals

Gallery

Restaurant Dashboard, Order Management, Live Delivery Map and Settlement preview.

Restaurant Dashboard Order Management Delivery Map
Order Flow

Customer Order & Delivery Workflow

1) Customer Order
Customer places an order via app/website with checkout, promos and payment selection.
2) Restaurant Acceptance & Prep
Restaurant receives ticket, confirms availability, and starts preparation with ETA updates.
3) Rider Assignment
Smart dispatch assigns nearest available rider or batch-routes multiple orders for efficiency.
4) Pickup & Delivery
Rider picks up order, live-tracking begins, customer receives ETA and delivery OTP.
5) Feedback & Settlement
Customer rates the order, support handles issues; payouts and settlements processed for partners.
Key Integrations
Payment gateways, SMS/Push providers, navigation & maps, inventory or POS sync, and external analytics platforms.
Target Users
Consumers, restaurants (single & chains), delivery fleets, corporate accounts and marketplace operators.
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